Frequently Asked Questions
Answers to the most common questions about Advanced Appliance Repair, our service call fee, the brands we work on, and how we service Folsom. Have a question that is not answered below? Call (916) 335-0358.
Common Questions, Honest Answers
We get a lot of the same questions from new customers, so we put the answers in one place. If you do not see your question here, just call or text Carlos at (916) 335-0358.
Have a Different Question?
Call us directly to get started with scheduling. You can text the number as well for fast service.
Frequently Asked Questions
Below are the questions we get most often. If you do not see your question, call or text (916) 335-0358.
What appliances does Advanced Appliance Repair fix?
We repair refrigerators, washers, dryers, ovens, ranges, cooktops, ice makers, built-in refrigerators, wine cellars, and wine rooms. If it is a major household appliance, there is a good chance we work on it. Call us to confirm before scheduling.
Do you offer same-day appliance repair in Folsom?
Yes, most repairs are completed the same day. Call or text us early in the day and we will do our best to work you into the schedule. We always call before we arrive at your home.
How much is your service call fee?
Our service call is a flat $60. That fee is applied toward your repair if you decide to move forward. There are no surprise charges or hidden fees on top of that.
What brands do you repair?
We work on most major brands including Sub-Zero, Wolf, Viking, Thermador, Miele, Dacor, GE, Whirlpool, KitchenAid, Samsung, LG, Maytag, Kenmore, Bosch, Amana, Frigidaire, Magic Chef, Hotpoint, Asko, Jenn-Air, Fisher and Paykel, and many others.
Will you diagnose my problem over the phone first?
Whenever possible, yes. Carlos will often run through a few quick questions over the phone or by text to see if the issue is something simple you can handle yourself, or to give you a rough idea of the repair cost before you commit to a service call.
Do you give estimates before starting work?
Yes. After diagnosing the problem during the service call, Carlos will tell you exactly what is wrong and what the repair will cost. You decide whether to proceed before any work begins.
Are you licensed and insured?
Yes. Advanced Appliance Repair is fully licensed (Lic #45648) and insured. Your home and your appliance are protected throughout the repair.
What cities do you service?
We service Folsom, Granite Bay, Fair Oaks, El Dorado Hills, Carmichael, Roseville, and Gold River. We also serve surrounding communities across Sacramento and Placer County. Check our Service Area page or give us a call to confirm.
How do I schedule an appointment?
The fastest way is to call or text (916) 335-0358. You can also email advappliance@live.com. We respond quickly and will get you on the schedule for same-day or next-day service whenever possible.
Do you repair built-in refrigerators and luxury brands?
Yes. Carlos has decades of experience on built-in refrigerators including Sub-Zero, Wolf, Viking, Thermador, and Miele. These are a significant part of what we do for Folsom and Granite Bay homeowners.
What if my appliance is not worth repairing?
Carlos will tell you that up front. If the repair cost is close to or exceeds the cost of replacement, or if the unit is too old to be worth fixing, he will recommend replacement and only charge you the service call. He has been giving customers honest answers like this for over 30 years.
Do you accept credit cards?
Yes, we accept all major credit cards. We also accept cash and checks.
Customer Satisfaction Guaranteed
Locally owned by Carlos. Over 30 years of appliance repair experience. Fully licensed (Lic #45648) and insured.
How We Work with You
Advanced Appliance Repair has been serving Folsom and the surrounding Sacramento area for over 30 years. Carlos is the technician on every call, so you always know who is coming to your home. The $60 service call covers the diagnosis and gets applied toward the repair if you choose to move forward.
Most of the questions we get are about pricing, brands, service area, and timing. Below are direct answers to those questions and many others. If a repair is not worth doing, Carlos will tell you up front.
For the fastest service, call or text (916) 335-0358. You can also email advappliance@live.com.
Service Details
How Our Service Works
Most repairs are completed the same day. We charge $60 to come out and apply that fee toward the repair if you decide to move forward. Call or text us at (916) 335-0358 for the fastest service.
$60 Service Call
Same Day Service
Why Customers Trust Our Answers
After 30 years repairing appliances across Folsom, Granite Bay, Fair Oaks, and the rest of the Sacramento area, we have heard every question. The answers below come from real customer conversations, not generic FAQ filler.
- Direct answers from Carlos himself, not a call center
- Honest information about repair cost vs. replacement
- Clear pricing with no hidden fees
- Same-day service available across our entire service area
20+ Years Experience
Carlos has over 20 years of hands-on experience repairing all major brands of household appliances.
Local and Trusted
Locally owned and operated. We are highly rated on Yelp and Google and treat every customer like a neighbor.
Honest Pricing
No hidden fees and no surprises. We give you straight answers about whether the repair is worth doing.
Fast Response
Carlos returns calls quickly and offers same-day or next-day appointments whenever possible.